September 1, 2003

This is the next level above "click-through" licenses

Dan Gillmor points to Ian Goldberg and Kat Hanna's incredible ordeal with Dell's Software License Policy:
I ask her if she really means that I have to agree to the licenses before it's at all possible that i've read them. She says "yes". I explain that that's not acceptable, and ask for her supervisor.

He said he installs things all the time without reading the license agreements. He says I should just do that. I ask if he's really telling me to lie and to agree to legal documents I haven't seen.

I'm just bewildered that Dell corporate policy is that users need to lie to use their new laptops, and to agree to legal agreements that it's completely impossible to have read. This is the next level above "click-through" licenses. Now, they figure no one reads the EULAs anyway, so why bother even providing a copy?
Please note that the Dell in question is Canadian.


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